Support
How can we help?
Answers to common questions are below. If yours isn’t here, email us and we’ll help.
Email us
queries@elysium.ukTell us which device you’re using and what happened. Please don’t send us your household’s details: we don’t need them.
Getting started
How do I set up our household?
Open the app and tap “Create our household”. Lau asks who lives with you, which rooms you have and which chores to start with. You can change everything later in the Family tab.
Which devices does it work on?
iPhone and iPad with iOS 27 or later. Everyone in the family can use their own device, or share one.
Family and sharing
How do I invite someone with their own iPhone or iPad?
In the Family tab, tap Add member, then “Invite with their own device”. Send the link in Messages or Mail. They open it on their device, signed in to iCloud, and choose who they are.
Can we share one iPad?
Yes. Tap your avatar to switch person. Switching to a child is instant; switching to a parent needs Face ID, Touch ID or the passcode.
A device isn’t showing our household
Check both devices are online and signed in to iCloud, then open the app on each. Someone you invited must open the invite on their own device, signed in with their own Apple ID.
Chores and points
How are points worked out?
Each chore has an effort from 1 to 5, and doing it in a room earns that many points. For a chore anyone can do, the first person to tick a room gets its points. Points are never split.
Someone ticked the wrong chore
Tap it again to undo it. The person who got the points, the person who ticked it, or any parent can undo a tick.
Your data
How do we delete our household?
A parent goes to Family → Household & sharing. The owner can delete the household, for everyone and from iCloud; someone who joined can leave it. Deleting the app removes everything on that device.